Shipping & Delivery Policy
We aim to ensure that your order from Zegla.uk arrives quickly, safely, and transparently. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
All orders are typically processed within 1–3 business days after payment has been received and are then handed over to the shipping provider.
Please note:
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
The average delivery time is 7–15 business days.
Actual delivery times may vary depending on the product, stock availability, shipping provider, and delivery location.
Once your order has been shipped, you will receive a shipping confirmation email including a tracking link, allowing you to monitor your delivery at any time.
Shipping Costs
Shipping costs are clearly displayed during the checkout process before you complete your order.
The total shipping cost may vary depending on:
- Delivery address
- Size and weight of the order
- Selected shipping method
Delivery
Orders are delivered to the address provided at checkout.
Please ensure that:
- Your shipping address is complete and accurate
- Someone is available to receive the parcel
If delivery is unsuccessful, the courier may attempt redelivery or leave the parcel at a local collection point.
Packaging and Transport Damage
All products are carefully packaged to minimise the risk of damage during transit.
Please check your order upon delivery for any visible damage or missing items.
If you notice any issues, please contact our customer support as soon as possible.
Delays
In exceptional cases, delivery delays may occur due to factors such as:
- High demand
- Logistical constraints
- Courier-related delays
- Public holidays or unforeseen events
If your order is affected by a delay, we will inform you via email as soon as possible.
Contact
If you have any questions regarding shipping or your order, please feel free to contact us at any time:
We are committed to delivering your order as quickly and reliably as possible and to providing you with a smooth shopping experience.
Zegla Team