We want you to be satisfied with your purchase from Zegla.uk. If for any reason you are not completely happy, please review the information below regarding returns, cancellations, and refunds.
1. Right to Cancel (Cooling-Off Period)
Under UK consumer law, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after the day on which you (or a third party appointed by you, other than the carrier) receive the goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement via email:
Once we receive your request, we will provide you with return instructions.
2. Return Conditions
To be eligible for a refund, the following conditions must be met:
- The item should be unused, undamaged, and preferably in its original packaging
- All accessories, labels, and included items must be returned
- Returns must be requested and approved by our customer support before being sent
We reserve the right to refuse a refund or reduce the refund amount if the item shows signs of use beyond what is necessary to inspect its nature, characteristics, and functionality.
3. Refunds
Once your returned item has been received and inspected, we will process your refund.
Refunds are typically issued within 14 days of receiving the returned goods or proof of return.
The refund will be made using the same payment method used for the original transaction, unless otherwise agreed.
Please note that processing times may vary depending on your payment provider.
4. Faulty or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible:
Please include photos or videos where possible so we can assess the issue quickly.
Depending on the situation, we may offer:
- A replacement
- A full or partial refund
- An alternative solution
5. Consumer Rights
Your rights are protected under the Consumer Rights Act 2015.
If goods are faulty, not as described, or not fit for purpose, you are entitled to appropriate remedies such as repair, replacement, or refund.
6. Return Shipping
Unless the item is faulty or incorrect, you may be responsible for the cost of returning the goods.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
7. Inspection Upon Delivery
Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item.
8. Contact
If you have any questions regarding returns or refunds, please contact us at any time:
We aim to handle all requests fairly and as quickly as possible.
Thank you for shopping with Zegla.uk.
Zegla Team