At Zegla, we are committed to providing a transparent and reliable delivery experience. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.
When will I receive my tracking number?
Tracking details are typically sent within 1–3 business days after your order has been dispatched. In some cases, processing times may vary depending on product availability and demand.
Why is my tracking not updating?
After receiving your tracking number, please allow 24–72 hours for the tracking information to be updated in the courier’s system. This delay is normal and occurs while your parcel is being processed and scanned.
How can I track my order?
You can track your order at any time by:
- Using the tracking link provided in your shipping confirmation email
- Entering your tracking number on our tracking page
- Visiting the courier’s official website
Delivery times
Estimated delivery times may vary depending on your location, shipping method, and external factors such as customs clearance, weather conditions, or peak periods (e.g., holidays).
Didn’t receive your tracking details?
If you have not received your tracking information within a few days after placing your order:
- Please check your spam or junk folder
- Ensure your email address was entered correctly at checkout
- Contact our support team for assistance
Need help?
If you are experiencing any issues with tracking your order or have questions about your delivery, our customer support team is here to help. We aim to respond to all inquiries as quickly as possible.
We appreciate your patience and thank you for shopping with Zegla.